Trainee Customer Field Technician

Experience the work that Customer Field Technicians do everyday.

Welcome to our program! We are so excited to have you here.

At nbn, our mission is to improve the digital capabilities of Australia by providing a reliable, fast, resilient, and secure broadband network. We work closely with internet retailers to ensure that our customers receive the best possible experience while also reducing costs and driving industry efficiency and sustainability. Our focus is on delivering high standards for customer experience, being a sustainable, ethical, and well-governed asset owner, and implementing government policy. We prioritise the development and capabilities of our people, ensuring that we are a great place to work, and continuously build, upgrade, and maintain our network to provide Australians with high-speed broadband.

During this program, you will get the opportunity to step into the shoes of an nbn team member and complete tasks that replicate the work that our field technician team does every day. You’ll learn the installation process for fiber-optic internet connection; trouble shoot technical problems and provide excellent customer service in the telecommunications industry.

We hope this program provides a great resource for you to upskill and strengthen your resume as you explore career options and a potential career at nbn!

This program is self-paced. It takes approximately 1-2 hours to complete.

Skills Learned:

• Installing a fibre connection
  Outline the steps needed to install a fibre connection
  • Customer Service
  • Critical Thinking
  • Communication
• Identifying and resolving a fibre-optic fault
  Identify and resolve a fibre-optic fault.
  • Technical Problem Solving
  • Problem Solving
  • Customer Service
• Finish Line