Internship: UX Research & Web Data Analyst Intern
Reporting to: Digital Platforms & User Experience Team
FedPoint, a leading third-party insurance administrator is seeking a UX Research & Web Data Analyst Intern to join our team for the spring semester 2025 with the opportunity to move into a paid part-time or full-time internship over the following summer. You will join a driven UX Design and Analytics team focused on building exceptional online platforms and experiences that enable more than 6 million federal employees, military, and their family members to manage their benefits. This internship includes both user research and web data analytics components (approximately 40% research, 60% data analytics). Partnering with a fulltime Web Data Analyst, you will use a variety of tools and resources to extract and analyze data about our users’ online activity to deliver insightful, actionable, and easily digestible visualizations and clear recommendations for increasing online self-service, creating operating efficiencies, and improving our online user experience. You will also have the opportunity to design and conduct user research, synthesize your findings using other data sources, and deliver clearly summarized results.
LOCATION: PORTSMOUTH, NH
Hybrid 2 days/week in-office
Pay Rate: $20.00/hr
Time frame: January 2025 – August 2025
This part-time role consists of the following hours per week:
• Spring semester – 15 – 20 hrs
• Summer – Option to expand to 30 hrs
This position is a paid internship – Not eligible for OPT or
This is a paid internship not eligible for credit coursework. Candidates are required to have work authorization that does not rely on OPT or similar temporary student employment programs.
This position is hybrid in Portsmouth, NH. Our offices underwent a complete renovation in early 2024 and are equipped with state-of-the-art team collaboration rooms, a café with full breakfast/lunch service, gym, noise dampening open concept floor plan, and quiet study areas throughout. Plus, natural walking trails and easy access with plenty of parking. Fully remote may also be considered in some circumstances.
The Digital Platforms & User Experience department is responsible for delivering exceptional user experiences for FedPoint’s portfolio of customer-facing self-service websites through a strategically balanced combination of customer/client needs, business/revenue objectives, compliance requirements, and industry best practices. The department also conducts research and data analysis to deliver actionable insights about online customer profiles and behavior to inform digital product feature roadmaps and strategic decision-making.
Responsibilities:
• Collaborate with UX Design, Data Analytics, and Customer Service to gain insight into the goals and needs of our website users
• Extract and analyze user data to identify trends, understand customer profiles, and document patterns and areas for improvement for our customer-facing websites
• Assist in delivery of data-informed insights, visualizations, dashboards, and reports
• Monitor website traffic, user behavior, and performance metrics
• Help conduct small research projects, including synthesizing research and building report-outs that clearly communicate findings & insights
Qualifications:
• Rising Junior or Senior, or a graduate student, with completed studies in data analytics, statistics, research, technology, human factors, or related field
• A portfolio showing a foundation of data and/or research work (class projects and adjacent work welcome)
• Strong attention to detail and follow-through
• Passionate about data, research, and utilizing research/data-informed decision-making to improve customer experience
• Excellent written and oral communication skills
• Strong problem-solving skills with the ability to interpret data and analytics
• Experience working with web analytics tools like Google Analytics and Looker Studio helpful, but not required
Must be able to travel to Portsmouth NH